Join Scotia iTRADE as an Operations Support Specialist in Toronto, Ontario, and utilize your financial services experience. Your role will focus on enhancing client support through expert knowledge in operations.
As part of the Scotia iTRADE Operations Priority Support Group, you will be responsible for managing inquiries related to account onboarding and cash management. With a background in operations, you will communicate effectively in high-pressure situations and guide front-line agents through various challenges. Continuous learning and identification of operational efficiencies will also be key components of your position.
Key Responsibilities:
• Provide expert knowledge on operational processes and policies
• Assist front-line agents to resolve client inquiries
• Communicate effectively under high-stress conditions
• Analyze trends to drive process improvements
• Participate in meetings and training sessions
Requirements:
• Preferred degree from a col...