Patient Care Specialist role focusing on ensuring smooth operations and outstanding patient interactions across departments. Deliver a warm, friendly, and professional experience to every patient.
Responsibilities
Schedule, reschedule, and cancel appointments and procedures
Answer patient inquiries about basic medical tests and procedures
Provide clear instructions to patients for exams and procedures
Confirm appointments and manage incoming calls/messages
Explain financial obligations and process payments
Schedule referral appointments and follow-ups
Verify insurance details and inform patients of uncovered fees
File and manage patient documents accurately
Qualifications
6 months of experience in customer service, reception, or a medical office/clinical setting
Professional proficiency in English (speaking, writing, comprehension)