Enhance partner engagement and retention with ScalePad as a Digital Customer Success Manager. Focus on delivering quality support and driving account stability in a dynamic remote environment.

At ScalePad, the Digital Customer Success Manager plays a crucial role in managing the digital partner segment. You will handle customer inquiries, assess risks, and engage in revenue retention discussions. By observing key metrics, you will contribute to the overall success of our digital strategy and client satisfaction efforts.

Key Responsibilities:
• Serve as the main point of contact for digital partners
• Proactively identify and resolve potential customer issues
• Manage renewals and drive upselling efforts proactively
• Ensure smooth transitions between automated and personalized services
• Report on key metrics related to partner success

Requirements:
• 1+ years in a customer success or account management role
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