Elevate cyber resilience with Barracuda as a Scaled Customer Success Manager. This hybrid role focuses on managing customer portfolios through data-driven engagement and proactive support.
As a Customer Success Manager, you will oversee a diverse portfolio, driving product adoption and supporting customer retention at scale. You will guide customers through onboarding, lifecycle stages, and renewal readiness while monitoring engagement health metrics. Your role will emphasize data insights, ensuring customers realize maximum value from Barracuda's cybersecurity solutions.
Key Responsibilities: • Manage large customer portfolios using scalable engagement models • Guide customers through onboarding, adoption, and renewal stages • Monitor customer health and identify churn risks proactively • Build and optimize scalable customer success programs • Collaborate with cross-functional teams to enhance customer experience