Location

Sydney Office – Hybrid, Permanent Full Time Employee

About the Role

Scale Customer Engineers (SCEs) ensure Aircall’s long‑tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar‑led onboarding, proactive telemetry outreach, and quick‑turn consulting for Account Managers on an assigned pool of customers.

Key Responsibilities

• Lead webinar‑led onboarding: host recurring sessions for groups of customers to help them configure Aircall, explore key features, and get live as quickly as possible.
• Provide reactive 1:1 support: jump into ad‑hoc calls to unblock customers on specific setup hurdles or best‑practice questions.
• Monitor portfolio health: use usage signals and health dashboards to identify customers who are stalling and proactively reach out with practical solutions.
• Support the AM te...