This role is essential in driving the success of our customer experience goals, a cornerstone of our company's mission.By executing key business operations activities to support the order management and invoicing process for North America, this position ensures that every order is handled with precision, efficiency, and care.From processing customer orders and performing changes, cancellations, and updates to uploading invoices, this role ensures seamless and effective order fulfillment.As a vital contributor to our commitment to excellence, this role collaborates with cross-functional teams to address root causes of recurring issues, ensuring operational efficiency and adherence to policies and procedures.This position plays a vital role in maintaining accurate order data and contributing to process improvements within the Supply Chain Operations and Analytics Hub (SCOAH).