SBM Hiring Assistant Manager, Service Delivery (2Post)

To oversee and manage the branch operations and to ensure that the agreed standards in these functions are adhered to and to take responsibility for risk and audit ratings and prevent revenue leakage. Ensure staff engagement, customer satisfaction, profitability, and growth in line with the bank’s strategy.

Key Responsibilities

Process & Governance – 36%

Operations

• Ensure that the branch operational control environment is sound through strict adherence of the approved standard operating procedures.
• Routinely sensitize and train staff on processes and procedures, and control measures as per policy.
• To monitor Automated Teller Machines (ATMs) for uptime and general condition.
• To ensure that the Teller specification records are scrutinized through voucher review and tick back of the Transactions Journal for accuracy when processing customer transactions. ...