Enhance service delivery as an SAP Service Disruption Management Expert. Lead incident response operations and drive process improvements for effective crisis management strategies.
In this position, you'll be responsible for coordinating incident responses and serving as the primary escalation contact for major issues. Overseeing root cause analysis and mentoring your team will be essential for developing a high-performance culture. Nurture strong relationships with stakeholders for streamlined communication during incidents.
Key Responsibilities:
• Lead incident response efforts during major disruptions
• Conduct root cause analyses and implement improvements
• Act as escalation contact during on-call shifts
• Document incident management processes and lessons learned
• Foster a culture of continuous improvement within the team
Requirements:
• 10+ years in technical operations or crisis management
• Experience with SAP technologies and performance tuning...