Configure and optimize SAP FICA dunning and collections processes, including dunning intervals, disconnections, notices, and correspondence
Design, simplify, and maintain BRF+ rules for collections, payment eligibility, risk segmentation, and treatment logic, with a focus on reducing unnecessary customization
Identify opportunities to replace complex custom logic with standard SAP and BRF+ capabilities where possible
Implement and enhance payment arrangement (installment plan) rules, default handling, and installment calculations
Support changes to collections correspondence, notices, and fact sheets to ensure accuracy and regulatory compliance
Configure payment handling, adjustments, and automated write-off processes for closed accounts
Align FICA and BRF+ processes with digital channels and agent tools to improve operationa...