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L1/L2 Job Description and Daily Support

L1/L2 Job Summary

The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems.

This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams.

The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.

L1/L2 Key Responsibilities

• Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., SD, MM, FICO etc. modules).
• System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.
• Collaboration: Work closely with L3 engineers and business teams to ensure timely re...