GENERAL ACCOUNTABILITY:

Responsible for bridging the gap between business stakeholders and technical teams. This role involves understanding

business needs, identifying problems, infor M3, and recommending solutions to improve processes, systems, and overall business

performance.

DUTIES & RESPONSIBILITIES:

Infor M3 I

● Work with business stakeholders to understand and document their needs and requirements.

● Level 2 support (analyse, fix incidents and communicate with level 3 to update the documentation)

● Assist in defining project scope, objectives, and deliverables based on business needs.

● Assist in mapping current business processes and identifying areas for efficiency improvement.

● Assists with the company to identify improvement opportunities in business operations and processes.

● Collaborate with team members, including project managers, IT, and other departments t...