Customer relationship management: proactively develop and create customer relationships; account for KONE’s position in the customer base or market area; create and communicate leads and sales opportunities for the entire KONE sales team; ensure customer satisfaction and solve complaints; document and maintain customer data.
Sell: proactively generate opportunities from outside the current customer base; account for leads, opportunities, orders and contracts to meet the sales budget and pricing targets; match customer needs with KONE’s solution; price using approved tendering tools and optimize prices and discounts within authority; validate that the contents of the contract are in line with the negotiation process outcome; maintain full information of opportunities, tasks and visits; report timely and accurate data in CRM; gather relevant information about the market and competitors; support finance function in money collection; drive execution...