Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
Field incoming problem tickets to resolve application and software issues (CRM) Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately re...