Overview

We are seeking an experienced Salesforce Developer with 8+ years of hands-on expertise in designing, customizing, and scaling Salesforce Service Cloud solutions. The role requires strong Service Cloud and Omni-Channel experience, along with advanced Apex, LWC, and integration skills. The ideal candidate demonstrates technical depth, collaboration, and the ability to translate business requirements into high-quality Salesforce solutions. Position open only for Costa Rica, Mexico, Guatemala, and Honduras.

Key Responsibilities

• Design, develop, test, and deploy scalable and secure Salesforce solutions.
• Customize and configure Service Cloud, including case, Contract management, knowledge base, and console with best practices.
• Implement and optimize Omni-Channel routing and reporting for efficient case distribution.
• Configure and customize Service Cloud using out-of-the-box functionalities (e.g., creating custom fields, ...