Location – Canada (Hybrid 1 day a week at Mississauga, CA)

Duration: Full Time role

Must have Skills : Apex, Lightning (LWC), Service cloud, Agent force , Salesforce Voice

Job Description

• Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
• Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
• Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
• Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
• Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
• Create and maintain comprehensive technical documentation for voice solutions
• Conduct code reviews and ensure adherence to ...