Required Skills and Qualifications

• Strong experience in Salesforce Sales, Service Cloud and custom force.com
• Proficiency in Salesforce configuration, Apex, Visualforce, LWC
• Hands‑on experience with Sales Cloud, Service Cloud, OwnBackup & OwnBackup Archiver
• Excellent problem‑solving, communication, and leadership skills
• Advanced English is a must
• Hybrid role in CDMX

Responsibilities

• Application Management / Support & Maintenance
• Perform day‑to‑day application management activities
• Support external and internal audits and adhere to compliance processes like GxP, SOx
• Prepare weekly, monthly or quarterly reports
• Provide Level 2 support for Salesforce Sales/Service Cloud or any custom force.com application and related applications
• Troubleshoot and resolve issues related to configuration, data integrity, and integrations
• Perform c...