Become a pivotal Salesforce Business Analyst focused on achieving CRM excellence in Financial Services Cloud. Work collaboratively to solve complex integration challenges.
We are looking for a skilled Salesforce Business Analyst with a strong emphasis on functional consulting and Salesforce FSC. This individual will partner with various stakeholders, lead business workshops, and advise on implementing effective CRM strategies. A solid understanding of Salesforce processes and the ability to align business objectives with IT architecture is essential.
Key Responsibilities:
• Ensure quality deliverables for Salesforce initiatives
• Organize business workshops for stakeholder engagement
• Analyze customer relationship management issues
• Generate impactful recommendations for CRM processes
• Align business objectives with Salesforce solutions
Requirements:
• Extensive knowledge of Salesforce FSC and service clouds
• Experience with business analysis, user sto...