We are **ALTEN Mexico**, a top-tier engineering company specialized in delivering innovative solutions for engineering projects and product development. With a solid team of **250+ professionals**, we serve multiple industries including **Automotive, Energy, Aerospace, Banking & Insurance, Telecommunications & Media,** and **Railway**. ALTEN Mexico is a subsidiary of the **ALTEN Group**, a globally recognized leader in engineering and technology consulting. This project aims to provide specialized support, development, and administration services on the Salesforce platform through Salesforce (Sales, Service, and Marketing Cloud), the goal is to enhance customer tracking, optimize response times, and strengthen commercial and loyalty strategies. The project requires operating under agile methodologies, ensuring high-quality standards, and maintaining a distributed work structure to handle multiple simultaneous requests and meet deadlines, all to guarantee service continuity. **The...