5 years or more of experience administering Salesforce CRM.
In-depth administrative knowledge of CRM and CLM applications.
Day-to-day production support for Enterprise Systems such as Salesforce.
Day-to-day production support for Enterprise Systems such as Salesforce.
Gather and document formal business requirements from various stakeholders.
Meeting SLAs on production support tickets.
Collaborate and work with the Global Enterprise Systems team.
Work closely with the Sales and Renewals team to identify, recommend, develop, implement, and support CPQ solutions for all aspects of the organization.
Create and maintain thorough, up-to-date, functional, and technical systems documentation.
Provide strong analytical, problem-solving, technical, and project management skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions.