Responsibilities

The local Ticket Office Sales Representative is responsible for increasing direct local sales at each assigned office by proactively prospecting potential clients, SMEs, and non-IATA agencies and providing outstanding service to customers visiting our City Ticket Office (CTO) as well as via phone (if applicable).

As Sales Representative this role is also responsible for supporting the contracted / managed agent and corporate customer experience by offering comprehensive service and sales support via Jetstream. The role is an integral part of sales and complements field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for both customers and United.

• Achieve and exceed established sales and ancillary goals assigned for the year.
• Proactively prospect and qualify new direct customers for the CTO by conducting frequent telemarketing campaigns, cold calls and sales calls to grow customer...