Hybrid role requiring 3 days/week in the Toronto UL office.
Uses knowledge and relationships from guiding post‑sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
Coordinates post‑sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
Serves as a single point of contact for post‑sales services and ongoing relationship support for assigned customer contacts.
Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
Connects customer personnel to relevant UL personnel when applicable.
Takes ownership of a variety of product, investment, and technical issues and ensures complete resolution from the customers perspective.