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RR-0259377- Sr Analyst I Infrastructure Services

Hospitality Full Benefits Career Growth
Company

DXC Technology

Location

Chennai, India

Posted

June 07, 2026

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About This Opportunity

Job Description:

Key Responsibilities

Knowledge Strategy & Governance

  • Define and maintain the Knowledge Management framework aligned with organizational and ITSM standards (e.g., ITIL).
  • Establish knowledge governance, review cycles, quality standards, and ownership.
  • Ensure compliance with information security, data privacy, and regulatory requirements.

    • Knowledge Creation & Maintenance

  • Develop, curate, and maintain knowledge articles, SOPs, FAQs, runbooks, playbooks, and learning materials.
  • Review and validate knowledge content for accuracy, relevance, and usability.
  • Ensure knowledge is updated promptly following process, tool, or service changes.

    • Tool & Platform Management

  • Manage KM platforms such as ServiceNow Knowledge Base, SharePoint, Confluence, or similar tools.
  • Enable effective search, taxonomy, tagging, and...