Ministry of Public and Business Service Delivery and Procurement Onsite

Work Location Toronto, Ontario

Estimated Duration Start: 2026‑06‑15 End: 2027‑09‑30 Business Days: 322

Hours 7.25 hours per day Probable extension after initial mandate

Security Level CRJMC

Must Have

Technical Experience – 40%

Salesforce & SaaS Platform Knowledge

Experience supporting Salesforce‑based applications

Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Hands‑on configuration (not necessarily development)

User administration

Certifications (e.g., Salesforce Administrator) are a plus

Incident & Ticket Management

Manage ticket queues and SLAs

Prioritize incidents based on impact/urgency

Escalate appropriately while ensuring closure quality

Maintain clear, searchable knowledge base entries

Experience...