1-year 4-month contract (322 business days) - possible extension
ONSITE 5 days - 56 Wellesly St East, Toronto
Security Level: CRJMC
Must Haves
Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, and Service Design Playbook.
Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
Applying re-engineering/lean concepts to promote business improvements through alternative, cost-effective service delivery approaches
Highly proficient using MS Office products and collaborative tools such as Miro