Ministry of Public and Business Service Delivery and Procurement

Health Services Cluster

56 Wellesley Street West, Toronto

Start Date:

End Date:

Requisition Closing Date: , 12:00 p.m.

MUST HAVES

• Knowledge and experience with Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.
• Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills.
• Applying re-engineering/lean concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Highly proficient using MS Office products and collaborative tools such as Miro.