Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Identify application defects and assist in complex trouble shooting and root cause analysis
Follow all established Service Management process and identify opportunities for improvement
Qualifications
2+ years of experience working in the healthcare industry