Join Rodeo FX as a Service Delivery Coordinator and ensure optimal IT service delivery across the organization. Your role will enhance interdepartmental communication in a flexible, hybrid work environment.
As part of the dynamic Rodeo FX team, you will serve as the operational backbone of IT service delivery, liaising with HR, Project Management, and IT support teams. Your goal is to ensure smooth ticket progression and maintain clear expectations with end users. Proficiency in ITIL practices, alongside strong communication skills, will be essential to your success in this role.
Key Responsibilities:
• Serve as primary point of contact between departments
• Monitor service health and SLA performance closely
• Report on insights of IT performance metrics
• Ensure high-quality documentation and knowledge base management
• Communicate effectively with both technical and non-technical users
Requirements:
• 2-3 years in IT support coordination capacity
• Relev...