Description The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. In this role, you will be part of our escalation team, solving cross-functional high-visibility issues impacting our customers and business. You will coordinate across multiple verticals to not only mitigate immediate risks, but also to identify and drive systemic improvements to scale our impact. This role combines fast-paced action with in-depth analysis and opportunities to think big.
Key job responsibilities Manage end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, identification and implementation of preventative actions, and summarizing outcomes.
Engage stakeholders (such as Legal, Tech, Ops, etc) to collaborate on escalations and align on escalation frameworks.