Lead, coach, and mentor a team of Retail Account Managers, fostering a high-performance culture that drives asset recovery, supply chain efficiency, and customer satisfaction.
Maintain a succession plan for key roles, ensuring the development of high-potential team members and effective management of poor performance
Develop and execute strategic plans for the Retail Account Management team, ensuring alignment with CHEP’s broader business goals and delivering mutual value for both CHEP and its retail partners.
Build and maintain strong, strategic partnerships with key retail accounts, leveraging deep market insights to deliver customized solutions that add value for both parties.
Track and manage critical KPIs such as asset productivity, pallet recovery, and cycle time efficiency, ensuring accountability within the team to meet and exceed performance targets.