Lead a dedicated team as a Retail Customer Service Supervisor. Elevate the pet parent experience and manage operational excellence in a vibrant retail environment.
This supervisory role involves training and mentoring associates, upholding store standards, and ensuring customer satisfaction through effective service strategies. You will engage with pet parents, handle adoptions, and oversee promotional activities, all while creating a safe space for pets and customers.
Key Responsibilities:
• Facilitate onboarding and training for associates
• Ensure high standards for store cleanliness and safety
• Address customer concerns effectively
• Coordinate store events and marketing initiatives
• Operate POS systems and manage financial transactions
Requirements:
• 2+ years of retail experience focused on customer service
• Prior experience in a leadership capacity preferred
• Flexible hours, including evenings and weekends
• Excellent communication and org...