Retail Operations Manager – PetSmart Surrey, British Columbia

Location: PetSmart Surrey, British Columbia, Canada.

Job Summary

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening/closing the store, leading associates, financial outcomes, and maintaining a safe and organized environment.

Essential Responsibilities

People Leadership

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching fo...