What This Role Owns

● Elevate every customer touchpoint—service, checkout, fulfillment—within vintage

stores.

● Use VOC inputs (CSAT/NPS) to redesign processes and eliminate friction.

● Turn operational efficiency into higher same-store sales and customer delight.

2. Tech-First Operational Execution

● Own the operational tech stack for vintage stores (WFM, POS, Mobile Execution, SOP

engines).

● Drive centralization, real-time visibility, and digital controls for predictable execution.

● Enable automation that reduces manual effort and improves store productivity.

3. Same-Store Growth Driver

● Optimize labor, inventory, store workflows, and daily execution levers that impact

revenue.

● Implement digitized SOPs using Lean/Six Sigma principles tailored for vintage

environments.

● Improve consistency, speed, and quality across all vintage store ...