Role Purpose

The Retail Banking SME drives innovation and optimization across retail banking products and services. Collaborating with cross-functional teams, design solutions with business goals and regulatory standards. SME expertise spans Retail Deposit, Lending, CASA, Core Banking, and Channels, with a focus on customer-centric transformation.

Key Responsibilities

• Expertly maps and optimizes end-to-end customer journeys, ensuring alignment with strategic business goals and customer expectations.
• Collaborate with sales and solution teams to support RFI, RFP responses.
• Supports teams with deep domain knowledge, proven methodologies, and advanced tools to accelerate delivery and innovation.
• Leads the creation of Epics, Features, User Stories, and Tasks with precision, ensuring clarity, traceability, and business value.
• Plays a key role in ...