This position is a three-month temporary residency with the potential to go full-time immediately following.
Responsibilities
Ongoing monitoring of brand social channels and relevant online conversations to identify high‑impact engagement opportunities, including proactive identification of strategic and creative conversations and communities.
Continuous active listening on brands currently tracking every follower interaction: comments, responses, and DMs.
Analyze brand and cultural trends for consideration by the creative team.
Bring insight on subject‑matter and specific subcultures.
Go beyond basic tracking by analyzing and drawing hypotheses, including providing a daily digest of observations and recommendations.
Use third‑party tools to manage the brand’s pages.
Follow proper escalation systems, as needed, for fans with negative feedback.