The **Residences Manager** is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.
**Key Responsibilities:**
+ Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner. + Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention. + Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas. + Supervise, train, and motivate the residences team to deliver consistent, high-...