+ Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers. + Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues. + Train colleagues to make sure they deliver with compliance and to the standards we expect. + Drive a great working environment for teams to thrive - linking up departments to create sense of one team. + Recommend or initiate any HR-related actions where needed. + In the absence of the Reservations Manager, conduct shift briefings to ensure hotel activities and operational requirements are known. + Supervise and monitor Reservations team, ensure the team follows grooming standard and hotel policy. + Works with superior on manpower planning and management needs. + Works with superior in the preparation and management of the Department’s budget.