Join Big Bus Tours as a Guest Service Specialist, focusing on reservations and guest inquiries in vibrant Downtown Vancouver. Deliver top-notch customer service and facilitate seamless bookings for tours and attractions.
As part of our seasonal, full-time and part-time roles, you will play a crucial part in enhancing guest experiences. Your responsibilities include managing inquiries via phone and email, selling experiences, and establishing rapport with industry partners. This role requires a detail-oriented individual passionate about tourism and guest service excellence.
Key Responsibilities:
• Facilitate accurate bookings for guests and partners
• Respond professionally to incoming inquiries
• Establish relationships with hotel and travel agents
• Support the Street Sales team with tour adjustments
• Communicate daily with operations for logistics
Requirements:
• Previous experience in customer service or call centers
• Availability to work evenings an...