+ Promote team work and quality service through daily communications and coordination with other departments. + Notify sales of any group bookings.
**Financial **
+ Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods. ****
**Guest Experience **
+ Sell voco Orchard Singapore products and services using up-selling, cross-selling and suggestive selling techniques to maximise total Hotel revenue. + Demonstrate an in-depth knowledge and understanding of hotel and IHG systems – Opera PMS, and guest complaints tracking system in particular, to ensure appropriate capture of data for operation team to meet guest’s requirements during their stay. + Answer phone calls in a prompt (within four rings) and courteous manner, while adhering to Brand Standa...