Role Purpose

To monitor payment flows across fintech platforms and payment partners, support merchants and agents, and ensure all payment-related issues are identified, logged, followed up, and resolved in a timely and structured manner.

Key Responsibilities

A. Payment Monitoring & Testing

• Run daily and weekly payment tests across all payment service providers (PSPs), merchants, and payment channels.
• Record results clearly with screenshots, timestamps, and issue notes.
• Re-test after fixes to confirm resolution.
• Report unusual patterns such as delays, reversals, or repeated failures.
• Monitor transaction performance and identify operational risks proactively.

B. Merchant & Transaction Support

• Respond to merchant queries related to payments, settlements, transaction status, and delays.
• Track each issue until closure and provide timely updates to merchants and internal teams.