Key responsibility in handling VIP Customer service orders
Determine whether the received unserviceable goods belong to the correct category to follow up with various procedure
Handle the transactions and manage the Aircraft Configuration in customer systems, based on the information provided by airlines customers
Handle the transactions to ensure the on-time creation of the Repair Orders for the unserviceable components returned in customer pools in scope per contractual requirement
Handle the transactions and manage the Repair Order Blockage (ROB) for the pools in scope
Support the Customer Order Desk (COD) by issuing structured reports of all configuration information expected from customers
Be accountable for the customer systems data accuracy and manage the resolution of the customer systems' abnormal situations