Cruise Representatives must demonstrate an upbeat and friendly disposition exceptional verbal communication skills and a strong commitment to customer satisfaction Team members must position and sell Royal Caribbean products and services on each call Under the direction of a Reservations Supervisor Cruise Representatives handle in-bound telephone calls from travel partners and/or direct guests for the purpose of providing general information regarding pricing and availability and securing reservations Additionally Cruise Representatives service existing bookings and respond to customer inquiries or direct these to the appropriate resource The position requires compliance with established protocols procedures and quality assurance standards Team members must have the ability to conform to a pre-determined schedule including daily shifts breaks and lunches Schedules may change as required by the business
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
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