A leading customer service technology firm based in Mexico City seeks a Team Lead for North America SMB Renewals. This role involves coaching and managing a team of Renewal Representatives while also handling a personal book of business. You will focus on customer retention, identify growth opportunities, and enhance renewal methodologies. Candidates should have at least 4 years of experience in customer-facing roles and a bachelor's degree. The position offers a hybrid work environment promoting work-life balance.
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