Salesforce is seeking a strategic, impact-driven Renewal Operations Senior Manager to lead the optimization of renewal processes, identifying bottlenecks, reducing costs, and ensuring high‑quality outcomes.
Responsibilities
Lead and oversee the maintenance of critical renewals data and workflows.
Manage and govern internal case queue(s), ensuring proper triage, execution, stakeholder communication, and timely resolution.
Drive decisions and act as a key escalation point to assess issues and drive resolution.
Identify process needs and drive future‑state solutions, translating data model, system, and go‑to‑market changes into scalable operational workflows while streamlining execution.
Champion data quality improvement initiatives to ensure users have access to accurate and timely information.
Leverage AI, Slack, Python, and other tools to automate workflows, optim...