Join a fully remote team as a Technical Support Representative, helping clients resolve issues with technical products. This role emphasizes troubleshooting and delivers customer support in a structured environment.
As a Technical Support Representative, you will provide first-level support and service for various client products across multiple provinces, including Alberta and British Columbia. This opportunity is perfect for individuals who thrive on problem-solving and enjoy assisting customers while working remotely. You will benefit from structured training and may have opportunities for contract extension based on performance.
Key Responsibilities:
• Provide first-level technical support for client products
• Troubleshoot technical issues with diagnostic tools
• Deliver empathetic and solution-focused support
• Document customer interactions accurately
• Schedule service calls and follow up with users
Requirements:
• Strong problem-solving skills and at...