Elevate your customer service skills with this remote Technical Support Representative role, offering first-level assistance for technical and medical products. Ideal for problem solvers in a structured environment.
This fully remote contract position is open to candidates from various provinces, including Alberta and Quebec. As a Technical Support Representative, you will perform troubleshooting, provide empathetic service, and document customer interactions effectively. Your role is crucial for clients needing support with their products, and your performance may lead to contract extensions.
Key Responsibilities:
• Provide first-level technical support and customer service
• Troubleshoot technical issues using diagnostic tools
• Deliver empathetic, solution-focused customer support
• Document customer interactions accurately in electronic systems
• Schedule service calls and conduct timely follow-ups
Requirements:
• Experience in technical support or custom...