Elevate your career as a Technical Support Engineer specializing in IoT solutions. Provide exceptional hardware and software support remotely, collaborating on innovative technologies that impact industries globally.
In this remote role, you'll join a skilled Tier 2 support team committed to customer success. The position demands 3-5 years in technical support, with expertise in troubleshooting mobile applications and fostering relationships with engineering and product teams. Your contributions are crucial, as they ensure a seamless customer experience across a range of solutions.
Key Responsibilities:
• Troubleshoot and resolve complex customer issues
• Ensure timely responses to support inquiries
• Author and maintain knowledge base articles
• Collaborate with Product and Engineering teams
• Gather and relay feedback for product improvements
Requirements:
• B.S. in Computer Science or Engineering required
• 3-5 years of technical support experience
•...