Elevate client experiences with OneStream by stepping into a remote Customer Success Manager position. Help customers achieve measurable outcomes and become referenceable partners.
The full-time Customer Success Manager role in Ontario allows you to engage with enterprise clients, guiding them from onboarding through growth phases. You’ll act as the advocate for customer needs while partnering closely with the sales teams to explore upselling and cross-selling opportunities. This position involves maintaining around 30 to 35 enterprise accounts, all while focusing on increasing customer satisfaction and retention.
Key Responsibilities:
• Drive customer onboarding and adoption initiatives
• Strengthen customer relationships to enhance satisfaction
• Collaborate with sales for a smooth customer transition
• Monitor client progress and deliver tailored insights
• Facilitate risk mitigation strategies for customer success
Requirements:
• 3+ years managing custome...