Join the energy revolution as a Remote Associate Owner Relations Agent. Support callers with expert customer service while managing inquiries and fostering effective communication in a pivotal role.
You will serve as the first point of contact for owner relations, addressing calls and FAQs while logging essential information. This role demands adeptness with CRM tools and a commitment to managing calls professionally and efficiently. Your skills will contribute to the mission of making energy more accessible to all.
Key Responsibilities:
• Answer owner relations calls during business hours
• Log and track inquiries for follow-up
• Listen to voicemails and document each case
• Manage high call volumes with professionalism
• Clearly articulate responses to diverse customer needs
Requirements:
• High School Diploma required
• At least 2 years of relevant customer service experience
• Ability to navigate CRM and ticket systems
• Proficient in Microsoft O...