Lead cloud contact center innovations as a Remote AWS Contact Center Engineer. Design Amazon Connect solutions, integrate systems, and ensure optimal performance remotely.
This role is focused on executing the migration to cloud CCaS using Amazon Connect, involving comprehensive design of contact flows and user management. You will monitor system performance and troubleshoot effectively using AWS tools while collaborating with various teams for seamless integrations. Providing robust technical support within contact center operations is also key to your success.
Key Responsibilities:
• Design contact flows and queues in Amazon Connect
• Monitor health using AWS Cloudwatch
• Collaborate with teams for solution integration
• Test and improve Amazon Connect functionality
• Support contact center operations teams
Requirements:
• Expertise in Amazon Connect configuration
• Experience with AWS platforms like S3 and Glue preferred
• Background in contact cente...