As an Account Manager at Roofr, you’ll focus on revenue expansion for a portfolio of over 1,000 accounts. Embrace a remote-first work culture and drive meaningful customer outcomes.
This strategic role involves proactively managing customer accounts to maximize their success with Roofr’s solutions. You will leverage upselling and cross-selling techniques to enhance Monthly Recurring Revenue (MRR). Collaborating with cross-functional teams, your objective will be to ensure smooth implementation, exceptional service, and retention of existing clients in a dynamic environment.
Key Responsibilities:
• Oversee a diverse portfolio of customer accounts
• Develop strategies to ensure customer value
• Execute upsell and cross-sell initiatives
• Collaborate with internal teams for a seamless experience
• Monitor key performance metrics such as NPS
Requirements:
• Minimum 1 year in Account Management
• Success in managing high-volume accounts
• Collaborative minds...